Last updated: 2026/09/04

Alex Scents Fragrance we respect your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, and how it is used when you visit or purchase from our online store.

Information We Collect

When you place an order, we may collect information such as:

Name

Billing and delivery address

Email address

Telephone number

Order information

Payment and transaction information

Information you provide when contacting us

We may also automatically receive certain technical information when you visit our website, such as IP address, browser type, device information, and information about how you interact with the website.

How We Use Your Information

We may use your information to:

Process and fulfil orders

Arrange delivery

Process payments

Communicate with you about your order

Respond to customer-service requests

Prevent fraud and abuse

Improve our website and services

Comply with legal and accounting obligations

Payments

Payments may be processed by third-party payment providers. We generally do not receive or store your complete payment-card number.

Payment providers process payment information according to their own privacy policies and applicable security requirements.

Shipping

When you place an order, information necessary to deliver your package may be shared with the relevant shipping or delivery provider.

Cookies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, analyse website usage, and, where applicable, provide marketing functionality.

Where legally required, we will request your consent before using non-essential cookies.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including periods required by applicable legal, tax, accounting, and regulatory obligations.

Your Rights

Depending on applicable law, you may have rights including:

Access to your personal data

Correction of inaccurate information

Deletion of personal data

Restriction of processing

Objection to certain processing

Data portability

Withdrawal of consent where processing is based on consent

To exercise your rights, contact us at:

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Third-Party Services

Our store may use third-party services for payment processing, website hosting, analytics, advertising, email communication, shipping, and other services necessary to operate the business.

These providers may process personal data according to their own privacy policies and applicable law.

Contact

Alex Scents Fragrance

Email: [email protected]