Last updated: 2026/09/04

We want you to be satisfied with your purchase. If there is a problem with your order, please contact us as soon as possible at [email protected]

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect product, please contact us within 14 days of delivery.

Please provide:

Your order number

A description of the problem

Photographs of the packaging and product where applicable

We will review the issue and, where appropriate, offer a replacement, refund, or other remedy in accordance with applicable consumer protection law.

Right of Withdrawal

For customers who have a statutory right of withdrawal under applicable consumer law, the withdrawal period is generally 14 days from receiving the goods.

However, applicable law may provide exceptions for certain sealed goods that are not suitable for return for reasons of health protection or hygiene once the seal has been broken.

Because fragrance samples and decanted fragrances are products that may fall under specific rules, whether a return is available can depend on the condition of the product and applicable law.

Nothing in this policy limits any mandatory consumer rights that apply to you.

Refunds

If you are entitled to a refund, we will process it using the original payment method unless otherwise agreed or required by law.

The timing of the refund may depend on your payment provider or bank.

Non-Returnable Situations

Where permitted by applicable law, we may be unable to accept returns for products that have been opened, used, contaminated, damaged through improper handling, or otherwise rendered unsuitable for resale.

This does not affect your statutory rights concerning defective, damaged, or incorrectly supplied goods.

Contact

For questions regarding a return or refund:

Email: [email protected]

Please include your order number so we can assist you as quickly as possible.